RE/MAX KELOWNA & Shaida Langley PRIVACY POLICY FOR CLIENTS

OUR COMMITMENT TO PRIVACY

RE/MAX KELOWNA & Shaida Langley are committed to maintaining the security, confidentiality and privacy of your personal information. This Privacy Policy documents our ongoing commitment to you and has been developed in compliance with the British Columbia Personal Information Protection Act.

SCOPE OF POLICY

This Policy applies to RE/MAX & Shaida Langley. This Policy addresses personal information about identifiable individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities.

This Policy does not impose any limits on the collection, use or disclosure of the following information by REMAX or Shaida Langley:

• your business contact information; and
• certain publicly available information.

ACCOUNTABILITY

RE/MAX & Shaida Langley have designated a Privacy Officer who is responsible for RE/MAX's & Shaida Langley's compliance with this Policy. The Privacy Officer may be contacted as described below.

PURPOSES

When collecting information, RE/MAX or Shaida Langley will state the purpose of collection and will provide, on request, contact information for the Privacy Officer who can answer questions about the collection.

Most personal information is collected directly from you through the various contracts and other documents you complete (e.g. Multiple Listing Contract, Contract of Purchase and Sale, Property Disclosure Statement), and through discussions with Shaida Langley. Some information may be collected from other sources such as government departments and agencies (e.g. Land Title Offices, B.C. Assessment).

Your information may be disclosed to (or accessible by) various Real Estate Boards in British Columbia and their staff and members, other REALTORs and their clients, government departments and agencies, financial institutions, legal advisors, service providers, the British Columbia Real Estate Association, the Real Estate Council of British Columbia, the Canadian Real Estate Association and members of the public for the purposes described below.

Not all of your information will be accessible by each of these entities. For example, once the listing term has ended, the general public will not have access to your information unless it is otherwise accessible through public registries such as the Land Title Office or BC Assessment.

RE/MAX and Shaida Langley collect use and disclose your personal information for the following purposes:

1. Allowing members of Real Estate Boards (including REALTORS and appraisers) to:
   1. Appraise your property.
   2. List your property in the Multiple Listing Service%) system in order to market your property. This purpose does not apply if your listing is an exclusive listing.
   3. Market your property for sale through any other media (both print and electronic).
   4. Help you locate a suitable property to purchase.
2. Facilitating the purchase and sale transaction (by cooperating with financial institutions, legal advisors and government departments and agencies).
3. Complying with legal requirements and acting pursuant to legal authorizations.
4. Complying with codes of professional conduct and ethics for members of Real Estate Boards.

The above collections, uses and disclosures are a necessary part of your relationship with your Shaida Langley and RE/MAX.

Other uses:

1. Shaida Langley may communicate with you to determine whether you require additional real estate services.
2. Shaida Langley may communicate with you to provide information about other products or services, which may interest you.

You may instruct Shaida Langley or RE/MAX to refrain from using or sharing information in the two ways described above under "other uses" at any time by providing written notification to Shaida Langley or the RE/MAX Privacy Officer. RE/MAX and Shaida Langley acknowledges that the sharing of information in the two ways described above is at your option and you will not be refused services merely because you advised RE/MAX or Shaida Langley to stop using or sharing information in these ways.

When personal information that has been collected is to be used for a purpose not previously identified, the new purpose shall be identified prior to use and consent for same shall be obtained from you unless the use is authorized or required by law.

CONSENT

RE/MAX or Shaida Langley will obtain your consent to collect, use or disclose personal information except where RE/MAX or Shaida Langley is authorized or required by law to do so without consent. For example, RE/NUX or Shaida Langley may collect, use or disclose personal information without your knowledge or consent where:

• the information is publicly available, as defined by statute or regulation;
• RE/MAX or Shaida Langley has obtained or is obtaining legal advice; or
• RE/MAX or Shaida Langley reasonably expects that obtaining consent would compromise an investigation or proceeding.

Other exceptions may apply.

Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.

Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify RE/MAX and or Shaida Langley that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to RE/MAX and Shaida Langley. On receipt of notice of withdrawal of consent, RE/NUX and or Shaida Langley will inform you of the likely consequences of the withdrawal of consent, which may include the inability of RE/MAX or Shaida Langley to provide certain services for which that information is necessary.

LIMITS ON COLLECTION OF PERSONAL INFORMATION

RE/MAX and Shaida Langley will not collect information indiscriminately and will limit collection of information to that which is reasonable and necessary to provide services and which is reasonable and necessary for the purposes consented to by you. RE/MAX and Shaida Langley will also collect information as authorized by law.

LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION

Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.

RE/MAX and Shaida Langley will keep personal information used to make a decision affecting you for at least one year after using it to make the decision.

RE/MAX and Shaida Langley will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes.

RE/MAX and Shaida Langley will take due care when destroying personal information so as to prevent unauthorized access to the information.

ACCURACY

RE/MAX and Shaida Langley will make a reasonable effort to ensure that personal information it is using or disclosing is accurate and complete.

If you demonstrate the inaccuracy or incompleteness of personal information, RE/MAX or Shaida Langley will amend the information as required. If appropriate, RE/MAX or Shaida Langley will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, RE/MAX, or Shaida Langley will annotate the personal information under its control with a note that the correction was requested but not made.

SAFEGUARDING PERSONAL INFORMATION

RE/MAX and Shaida Langley protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

RE/MAX and Shaida Langley will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is

implemented by the suppliers and agents who assist in providing services. Some specific safeguards include:

• physical measures such as locked filing cabinets;
• organizational measures such as restricting employee access to files and databases as appropriate;
• electronic measures such as passwords and firewalls; and
• investigative measures where RE/MAX or Shaida Langley has reasonable grounds to believe that personal information is being inappropriately collected, used or disclosed.

Note that confidentiality and security are not assured when information is transmitted through email or other wireless communication.

PROVIDING ACCESS

You have a right to access your personal information held by RE/MAX and /or Shaida Langley.

Upon written request and authentication of your identity, RE/MAX and / or Shaida Langley will provide you with your personal information under its control, information about the ways in which your information is being used and a description of the individuals and organizations to whom that information has been disclosed. RE/MAX and Shaida Langley may charge a reasonable fee for doing so.

RE/MAX and / or Shaida Langley will make the information available within 30 days or provide written notice where additional time is required to fulfill the request.

In some situations, RE/MAX and Shaida Langley may not be able to provide access to certain personal information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm the competitive position of RE/MAX and / or Shaida Langley. RE/MAX and Shaida Langley may also be prevented by law, from providing access to certain personal information.

Where an access request is refused, RE/MAX and / or Shaida Langley will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

COMPLAINTS

RE/MAX and / or Shaida Langley will, on request, provide information regarding its complaint procedures.

Any inquiries, complaints or questions regarding this Policy should be directed in writing to RE/MAX Privacy Officer or Shaida Langley. Contact Information: